each of kimiya’s sacred offerings is individually handcrafted to order /// thus, it can take around 7 working days for your order to dispatch /// that said, you will receive an email confirmation once your order is out for delivery

orders are dispatched using USPS Priority Mail <1-3 days> /// since USPS Priority Mail is a fully tracked service, your package maintains full visibility from drop off to delivery

shipping available across the u.s., with the exclusion of hawaii, alaska, puerto rico, + u.s. virgin islands

email kimiyawellness@gmail.com for additional questions or concerns

all returns + exchanges are to be made within 15 days from the day you receive your order

if your return/exchange is accepted, you will receive instructions on how to ship your item(s) back to us /// the cost of return shipping is typically to be covered by the customer

to receive a full refund, we require the item(s) to be returned to us in the same condition in which it was received  /// item(s) must be unused, intact, + in original packaging

for returns : email kimiyawellness@gmail.com providing your order number + reason for return /// all item(s) returned will be inspected upon receipt /// if accepted, you will receive an automatic refund to the payment method used at time of purchase

for exchanges : please email kimiyawellness@gmail.com providing your order number + details of desired exchange /// all item(s) returned for exchange will be inspected upon receipt /// if accepted, your new order will be individually handcrafted + sent within ~7days, upon shipping payment received

***exceptions : any sacred offerings that are custom-made +/or on sale cannot be returned /// however, please reach out if there are any questions or concerns about your order

in the unlikely event that any part of your order arrives damaged, please reach out via email asap to kimiyawellness@gmail.com, + include photographs of the damages <to the products + the condition of the delivery packaging> /// all will be used if necessary to file a damages claim with USPS /// assessing + solving the issue directly with you is priority

any data collected by kimiyawellness.com is solely for order correspondence, email shop updates + information, + analytics /// no information is shared or otherwise offered to any third party or entity